Money Network®

Frequently Asked Questions

General

You can use your Money Network Card wherever Visa® Debit or Debit Mastercard® are accepted and at virtually any ATM. You can access cash for free at in-network ATMs. Find one using our locator today. To learn more about in-network ATM usage, please see your Fee and Transaction Limit Schedule.

Call Customer Service at the number listed below for your program or service.

Money Network® Service (most programs): call 1-888-913-0900

Money Network® Service for Walmart: call 1-800-903-4698

The ADP TotalPay® Card and Money Network® Check Program: call 1-866-402-1237

Yes, you can use a four-digit number of your choice. For your Account security, do not use personal information as your PIN. To select or change your PIN, call the number on the back of your Card.

Call the Customer Service number on the back of your Card. Follow the menu prompts to create a new PIN. Your new PIN will be active immediately.

If you’ve misplaced your Card, you can lock your Card and prevent unauthorized transactions or ATM withdrawals while you look for it. If your Card is permanently lost, call Customer Service at the number listed below for your program or service.

Money Network® Service (most programs): call 1-888-913-0900

Money Network® Service for Walmart: call 1-800-903-4698

The ADP TotalPay® Card and Money Network® Check Program: call 1-866-402-1237

You may also have protection* with the Visa** or Mastercard*** Zero Liability Policy.

Please see the Fee and Transaction Limit Schedule as a replacement Card fee may apply.

Fees

While many services and types of transactions are free of charge, there are some services and transactions that may incur a fee1. See your Fee and Transaction Limit Schedule for more details.

Adding Funds

There are many ways to add money to your Card3, including direct deposit of your paycheck, second job, tax refund or other recurring payments. You can also visit a cash reload agent5, transfer from a bank account or deposit check funds4 using the Money Network Mobile App2.

Spending and Withdrawing Funds

Yes, you can use your Card to withdraw cash from ATMs. Visit our Locator online or in the Money Network Mobile App2 to locate surcharge-free ATMs near you.

Please refer to your Fee and Transaction Limit Schedule.

Any amount that is not spent will remain available until you spend it (less any applicable fees, charges or other amounts owed to us) or request to close your Account.

Managing Funds

There are four easy ways to access your balance information and transaction history:

  • Money Network® Mobile App2. Download the Mobile App at the App Store® or on Google Play™.
  • Account Alerts. Set up Account alerts online or via the Mobile App2.
  • Online. Log in to your Account online to view your balance.
  • By phone. Call Customer Service at the number on the back of your Card to hear your balance.

To determine if you are eligible to order a Secondary Card, call the number on the back of your Card or log in to your Account online and look for “Secondary Cards” on your Dashboard.

Disputes, Errors and Zero Liability Policy

The Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or click here to learn more.

Under Mastercard’s Zero Liability Policy, your liability for unauthorized transactions on your Card Account is $0.00 if you notify us promptly upon becoming aware of the loss or theft, and you exercise reasonable care in safeguarding your Card from loss, theft, or unauthorized use. These provisions limiting your liability do not apply to debit transactions not processed by Mastercard or to unregistered cards.