For Consumer Payroll and General Purpose Reloadable Card accounts only.
Resolving errors regarding your Money Network Account is important to us.
If you believe an error has been made or have questions about your Account, call the Customer Service number on the back of your Card or write to us at the address below. To make a claim or inquiry, you must contact us within 60 days of whichever of the following occurred first:
What to include when contacting us regarding an error
We are able to process most requests within 10 business days;
however, the investigation may take up to 45 days for existing
Accounts or 90 days for new Accounts, point-of-sale
transactions, or foreign-initiated transactions. If more than
10 business days are needed, we will credit your Account
within 10 business days for the amount in question (may take
up to 20 business days for new Accounts). If you've been asked
to put your complaint or question in writing and it is not
received it within 10 business days, your Account may not be
If upon the completion of the investigation the claim is found to be valid, the amount in question will be credited to your Account or the amount will remain in your Account if your Account was already credited. If no error found, we will send you a written explanation and your Account will not be credited, or the credit will be removed. You may ask for copies of the documents that we used in our investigation. We will inform you of the results within three business days of completing the investigation.
For more information about error-resolution procedures, call the toll-free number on the back of your Card.
Money Network Cardholder Services
2900 Westside Parkway
Alpharetta, GA 30004
*You may request a written history of your transactions at any time by calling us at the toll-free number on the back of your Card or writing us at the address above.